Return & Refund

Return & Refund Policy

    If the item haven't arrived or is not as described, please contact us.
    In case of damaged or not arriving even over 40 days from the dispatching, our refund policy varies by delivery options.

      - Common for all the delivery options
          Failed to arrive and returned to the seller - Full refund to the buyer  
          Missing by seller's mistake (For example, seller did not write buyer's address as informed in the order form) - Full refund to the buyer
          Delayed or blocked by officer in the buyer's area - Seller is not responsible for refunding.
          Partly of fully damaged - Partly or full refund by damaged degree.
           Buyer should Email attached with the image file of damaged item to the seller.

      - Economy Int'l Shipping (International Small Parcel) 
          Missing (In case seller has correct posting record as buyer informed) - Seller is not responsible for refunding.

      Standard Int'l Flat Rate Shipping (International Air Parcel) 
          Missing (In case seller has correct posting record as buyer informed) - Refunds except delivery charge to the buyer.

      - Expedite Int'l Flat Rate Shipping (EMS)
          Missing (In case seller has correct posting record as buyer informed) -  Full refund to the buyer

    If you are not satisfied with the item within 14 days from the arrival, you can return it.
     In such case, the returned item must be intact condition possible for resale including original package, manuals,promotion gifts and accessories if any. We will full refund the cost as soon as we get back.  

  - Special Notice (in case of publication or replicable items)
       If seals broken, seller is not responsible for refunding & return is not accepted
       In our return & refund policy, publication or replicable items such as book, magazine, DVD and video games are not returnable once seals broken (We use impulse sealer before packing)

    Return shipping cost is fully buyer's responsibility and NO questions will be accepted about it.

 

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